Terms and conditions

Alberto Olivero team works to offer high quality and attention to detail, promoting the search for balance between contrasts. A distinctive and dynamic design, which will make its strength through continuous experimentation and vivid colours.

Customer care

For information and assistance, do not hesitate to contact us!

Alberto Olivero
Via Racconigi n.65,
12048 Sommariva del Bosco (CN)
Phone: +39 0172 561503
From Monday to Friday, 9.00 am-6.00 pm

Alternatively, we recommend that you fill out the form on the contact page or use our mail service (ilaria@alberto-olivero.com), thanks to which you can also attach images and files related to your problem.

Terms of payment

You can buy our products simply, quickly and safely, by credit card (Mastercard / Visa) or Paypal.

Once the purchase decision has been made, it will also be possible to request an invoice, entering the company name, the tax code / VAT number and the billing address in the spaces provided.

N.B. The amount will be charged at the end of the purchase process, once the payment details have been entered and the order has been confirmed.

Product warranty

Alberto Olivero offers a 24-month guarantee on its products for any material and / or manufacturing defects.

During the warranty period, the damaged item will be repaired or, if necessary, replaced.

Before submitting the article, it is necessary to fill in the appropriate request form returned for repair via the online form, with the mandatory receipt / purchase. Subsequently, the customer will have to wait for the communication from the company in which the requisites necessary for the launching of the file are confirmed; only as a result of this communication, the user can proceed with the return of the product.

In the event that the product is no longer under warranty, the repair can still be carried out for a fee (the estimate will be sent to the customer for approval). Repair times may vary depending on different factors; indicatively, the repair under warranty is carried out within 10 days from receipt of the item in the company (or upon receipt of the written approval of the quote in the case of product no longer under warranty).

The warranty does not cover damage caused by mistreatment, accidents (i.e. breakage), abrasion, water, solvents, wear and damage caused by carriers.